Just wanted to let you know that I've figured out what my hesitation to writing this has been ... I've not felt any provable validity to it heretofore. But that was before today (when I had this epiphany) - we've now had a couple weeks of doing the entire process and patients are CRAZY about it. I mean, huge smiles and "Thank you so muchs" ... it's great to see. So now with some evidence that it actually increases patient experience, I'm off to it. Oh, that and the fact that I'm almost fully deployed now and have a quite a broad system. Methinks you'd likee.
So thanks again for your idea.
